Help CenterAppointment confirmation emails are automatically sent when a new appointment is created. These emails help keep clients informed about their upcoming services and can be customized to include additional information such as cancellation policies, pickup and drop-off instructions, or other important reminders.
⚠️ Important: Confirmation emails are only sent when a new appointment is created. If an existing appointment is modified, the confirmation email will not be sent again.
💡 Looking for a more reliable delivery method? Kennel Connection also offers appointment confirmation text messages, which typically have higher delivery and open rates than email. For more information, please contact Sales at Sales@SupportConnectionLLC.com or 1-888-486-4343, Option 1.
Click on Setup, Business Info, Email tab.
Enable Appointment Confirmation Emails
Navigate to:
Setup > Business Info > Email Tab
Confirmation email settings are configured separately for each module:
- Boarding
- Grooming
- Daycare
- Special Services
Select the module you would like to configure.
Check:
Send Appointment Confirmation Email
Save your changes.
Once enabled, confirmation emails will automatically be sent whenever a new appointment is created for that module.
The Email tab contains additional settings that can be enabled based on your facility's needs.
Review and enable any additional options you would like to include as part of your appointment communication process.
The three boxes are so you can add any additional information for your clients. Examples would be if you want to include your cancellation policy or give your pickup/dropoff times.
Customize the Email Message
Three customizable text boxes are available for adding information to your confirmation emails.
Common examples include:
- Cancellation policies
- Pickup and drop-off times
- Facility instructions
- Holiday hours
- Appointment preparation reminders
💡 Quick Tip: Including frequently requested information in your confirmation emails can reduce incoming phone calls and help clients arrive prepared for their appointment.
Common Uses
- Sending appointment details automatically to clients.
- Communicating cancellation and no-show policies.
- Providing pickup and drop-off instructions.
- Sharing facility-specific reminders and requirements.
- Reducing appointment confusion and missed visits.