Help Center-
Turn on the hotspot from your phone or hotspot device.
For iPhone:
Go to Settings > Personal Hotspot > Allow Others to Join. Make sure you know the Wi-Fi password shown on that screen.
For Android:
Go to Settings > Network & Internet or Connections > Hotspot & Tethering > Wi-Fi Hotspot. Turn the hotspot on and confirm the hotspot name and password.
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On the terminal, exit customer mode by pressing all four corners.
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Go to the Home Screen.
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Tap the Settings app.
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Tap Network & Internet.
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Make sure Wi-Fi is turned on.
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Tap Wi-Fi.
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Find and select the hotspot name from the list of available networks.
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Enter the hotspot password.
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Tap Connect.
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Once connected, confirm the Wi-Fi icon appears on the Clover device.
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Launch Customer Mode
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Open the payment app and run a small test transaction if needed to confirm the connection is working.
Troubleshooting Tips:
- Make sure the phone or hotspot device has a strong cellular signal.
- Keep the hotspot device close to the terminal.
- Make sure the hotspot password is entered exactly as shown.
- If the hotspot does not appear, turn the hotspot off and back on, then refresh the Wi-Fi list on the terminal.
- If the terminal still will not connect, restart the terminal and try again.