Past Due Payment Email Templates

2 min. readlast update: 02.26.2026

Create ticket titled: ACTION REQUIRED: Update Payment Method for Your Kennel Connection Subscription

 

First email:

Dear 

I’m reaching out because we need to update the payment method on file for your Kennel Connection subscription(s).

To avoid any interruption in service, please contact our billing team as soon as possible so we can assist you with updating your payment information securely.

📞 Phone: 888-486-4343
➡️ 
Option 1 for Billing Support
🕗 
Hours: Monday through Friday, 8:00 AM – 4:00 PM PST

Our team will be happy to help and answer any questions you may have.

Thank you for your prompt attention to this matter and for being a valued Kennel Connection customer.

 

Second email:

Dear 

This is a follow-up regarding our previous message. We still need to update the payment method on file for your Kennel Connection subscription(s).

To avoid any interruption in service, please contact our billing team as soon as possible so we can assist you with updating your payment information securely.

📞 Phone: 888-486-4343
➡️ Option 1 for Billing Support
🕗 Hours: Monday through Friday, 8:00 AM – 4:00 PM PST

Thank you for your prompt attention.

 

Final email:

Dear

This is a final notice regarding the payment method on file for your Kennel Connection subscription(s).

Immediate action is required. Please contact our billing team as soon as possible to update your payment information. Failure to do so will result in suspension of your account and interruption of service.

📞 Phone: 888-486-4343
➡️ 
Option 1 for Billing Support
🕗 
Hours: Monday through Friday, 8:00 AM – 4:00 PM PST

Thank you for your prompt attention to this matter.

 

 

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