There may be times when you need to refund an entire package, refund a single package day, or remove a package that was added to the wrong account. Knowing how to properly adjust the package after processing the refund helps keep package balances accurate and prevents clients from receiving services they have not paid for.

⚠️ IMPORTANT NOTE: Refunding a package does not automatically remove or modify the package on the client or pet's account. If you skip this step, the remaining package or package days will still be available for use, essentially giving those services away for free.

Refunding an Entire Package

1. Complete the refund following the steps in the Refunds article.
   Processing Refunds/Returns and Voids | Kennel Connection Help Center
2. After the refund is complete, remove the package from the client's or pet's account.

Removing a Package from a Client

1. Open the Client Card.
2. Click the Packages tab.
3. Locate the package.
4. Click the red trash can to remove it.

Removing a Package from a Pet

1. Open the Pet Card.
2. Click the Packages tab.
3. Locate the package.
4. Click the red trash can to remove it.

📝 NOTE: If the package was purchased on the wrong client or pet account and the transaction occurred the same day, you must void the transaction instead of issuing a refund. Processing Refunds/Returns and Voids | Kennel Connection Help Center

Refunding a Single Package Day

If you only need to refund one day from a package, you'll process a partial refund instead of refunding the entire package.

1. Complete a Partial Refund following the steps in the Refunds article.
   Processing Refunds/Returns and Voids | Kennel Connection Help Center
2. In the Each column, change the refund amount to the value of one package day.
3. Complete the partial refund.

🚨IMPORTANT NOTE: Unless you're refunding the day as a goodwill gesture, you'll also need to reduce the package balance.

Modifying the Remaining Package Days

1. Open the Client Card or Pet Card, depending on where the package is assigned.
2. Click the Packages tab.
3. Locate the package you want to modify.
4. Click the Edit (pencil) icon.
5. Update the remaining package count.
6. Save your changes.

💡 QUICK TIP: If you're refunding a package day as a courtesy and still want the client to keep that day, you can leave the package count unchanged.

Common Use Cases

• Refunding an unused package.
• Refunding a single package day.
• Correcting a package that was purchased on the wrong client or pet account.
• Adjusting package balances after issuing a refund.