Setting Up Special Rates

Special Rates allow you to automatically apply additional charges during holidays, peak seasons, or specific days of the week. This is a great way to account for increased demand, seasonal pricing, or premium appointment days without changing your standard service pricing.

Creating Special Rates

Navigate to Setup > Lists.
Select Special Rates.
Enter the additional rate for each module as needed.

You can configure rates for:

Each day of the week
Holidays
Peak Season

You can also enter a custom Description that will appear on the client's invoice.

💡 QUICK TIP: You can configure Special Rates independently for each module, allowing different pricing for Boarding, Grooming, Daycare, and Special Services.

Examples

Charge an additional Holiday or Peak Season fee for Boarding stays.
Charge an additional $20 for Grooming appointments scheduled on Sundays.

🚨 IMPORTANT NOTE: Special Rates are additional charges, not replacement prices. For example, if your standard daycare rate is $30 and you want to charge $35 during holidays or peak season, enter $5 as the Special Rate—not $35. If you enter $35, the client will be charged $65 ($30 standard rate + $35 special rate).

Setting Holiday and Peak Season Dates

After creating your Special Rates, you'll need to tell Kennel Connection which dates should be treated as Holidays or Peak Season.

Open the desired module.
Click Calendar.
From the month view, click the date area.
Select Click to set status.
Choose Holiday or Peak Season for the selected date(s).

For example, you could mark December 23rd through December 25th as Holidays.

Scheduling Appointments During Special Dates

When creating an appointment that falls on a Holiday or Peak Season date, Kennel Connection will display a message asking if you would like to continue.

📝 NOTE: This notification serves as a reminder that the appointment falls within a Special Rate period.

When you create the invoice, the special rates is a per pet charge.

How Special Rates Appear on Invoices

Special Rates are charged per pet.

For example:

Two pets staying over Christmas would each receive three Holiday surcharges if their stay includes three Holiday dates.
A pet scheduled for a Sunday Groom appointment would receive the configured Sunday surcharge.

Common Use Cases

Charging additional fees during holiday boarding.
Increasing rates during busy seasons.
Applying weekend grooming surcharges.
Creating seasonal pricing without changing your standard service rates.